Mercantile Exchange
Of VietNam

FAQS - Question and Answer

Catalogue 01

01.

How can I open an account?

 

Reply:

- You can contact the Membership Department of MXV or contact directly MXV’s Trading member directly.

- MXV’s Trading Member will be directly responsible for opening your accounts.

Catalogue 02

02.

What is the intial margin?

 

Reply:

- Different items traded on MXV will have different margin levels. Depending on what item you wish to trade, you will have to deposit the appropriate margin.

Catalogue 03

03.

How to deposit/withdraw from my account?

 

Reply:

- Customers will be instructed by MXV’s Trading Member to deposit and withdraw money on the trading system

Catalogue 04

04.

What trading platform do customers use?

 

Reply:

- Customers will be using trading software packages provided by MXV.

Catalogue 05

05.

What is the transaction time?

 

Reply:

- The transaction time follows the trading times of Exchanges from around the world (depends on each item).

Catalogue 06

06.

Who do I contact when I need support?

 

Reply:

- When customers have any problems with their account, please contact the Trading Member opening accounts for customers. If the problem is still not solved, customers can contact the Membership Department of MXV.